If something doesn't fit or you don't like it, you can easily send our products back to us within 14 days.

All returns from Germany must be registered in advance via our returns portal. There, you can select the desired size as part of an exchange (if available).

In the unlikely event of a defect, you can also conveniently register it via our returns portal.

• Returns from Germany and Switzerland: Please use our > Foxed Returns Portal <
• Returns from abroad: Please send the return directly to the following address, as registration via our returns portal is currently not possible for international returns.

Martyna Jezewicz
Foxed.store
Robert-Bosch-Str. 7
42489 Wülfrath
Germany

1.) Return shipping costs:
Please frank and send your return back to us yourself. You bear the costs for the return shipment. We do not provide a return label. Be sure to keep your shipping receipt until the refund has been processed. 

Important for returns from Switzerland:

For goods returned (returns) from Switzerland to Germany, the return is customs and import duty-free as "returned goods." 
However, since Switzerland is not part of the EU, some formalities must be observed to ensure the package does not get stuck at German customs:
Fill out the customs declaration (CN23 or CN22) correctly.
Every package from Switzerland requires a customs declaration.
Value of goods under 1,000 Euros: You can use the international parcel label from Swiss Post and must declare the customs content there.
Most important information: Clearly mark the shipment on the form as "Return / Retoure - Original export from the EU / Returned goods."
 If this is not correctly declared, the shipment will get stuck at German customs and will be returned to you. All customs documents must be attached to the outside of the package. 

 

2.) Packaging & Return Shipping:
Make sure the items are in their original condition:

• Unwashed

• With tag

• Free of stains and odors 

• Free of any hair (including pet hair)

• Free of deodorant or skin particle residues
  

• Undamaged (This also includes: The hangtag must be on the item and no labels may be removed)

Important Note:
Please check your items carefully before returning them. Products that do not meet one of the above points cannot be accepted back for hygienic reasons and will be rejected and returned at your expense.

Please return the goods as you would expect to receive them yourself as a customer – clean, tidy, and flawless.

Therefore, carefully remove all hair (e.g., with a lint roller) before packing, ensure there are no residues on the product, and pack it properly and carefully in the shipping box or shipping bag.

In a few exceptional cases, particularly with improper handling, packaging, or condition, we reserve the right to reduce the refund and deduct a processing and cleaning fee of €7.90 if the goods need to be reconditioned by our team.

 

3. Further Notes:

• Unauthorized returns will be sent back at your expense.
• Worn or washed items are absolutely excluded from exchange and return.
• Already paid shipping costs will not be refunded.

Note on return rate:
Like many other shops, we reserve the right to temporarily (up to 12 months) exclude individual customers from purchasing if there is an unusually high volume of returns. This serves to ensure a fair and sustainable shopping experience for everyone. Affected customers will be informed in advance by email.

If you have any questions about your return, please contact us at: info@foxed.store